ORDER PROCESSING AND SHIPPING
We ship internationally. Please allow for 1-2 business days for processing before your order is shipped. Orders placed after 2pm Friday will start processing the following Monday. Shipping times are calculated after processing and after the item has shipped. Once Orders are placed they cannot be changed. Returns can still be made. Fios Professional is not responsible for unforeseen delays due to any eventual Postal Carriers service interruptions.
We are not responsible for lost, stolen or damaged items once delivered. Once items have been scanned as delivered to the customer’s address, it is up to the customer to claim any missing, stolen or damaged items with the appropriate Postal Carrier or credit card.
Once processing is complete, shipping time will take 2-4 days depending on the final destination. While most domestic shipments deliver within 2 business days from ordering, please allow up to 5 business days for delivery of your item as processing times and shipping times may vary.
We do not split shipments. Orders ship once all items in an order are ready for shipment.
Shipments in excess of $300 require a signature for delivery.
Any packages returned for INCOMPLETE/INCORRECT address will be shipped again at the customers expense.
Shipping address cannot be a P.O. Box or APO/DPO/FPO.
All applicable custom fees, taxes and duties are the sole responsibility of the customer as we do not collect these prior to shipment. Please contact your country’s customs office for respective charges and rates on packages coming outside of your country.
We are required to state the value of your order directly on the package by the custom authorities. Rarely, custom agents may delay delivery of some packages as it is at their sole discretion to release them.
Once an order is placed you are responsible for all original shipping charges, applicable custom import fees and the cost of return shipping back to us. This includes any shipment that is refused delivery and the return shipping fee will also be deducted from your refund.
Please note – due to cost restrictions we cannot split ship international orders. If one or more items on the order is on back-order, they will be shipped out once the order is complete.
DHL/FedEx deliveries can be delayed beyond our stated shipping times which is beyond our control and refunds/reimbursements for shipping costs cannot be offered.
Rarely For DHL shipping addresses with a Remote Service Charge, we reserve the right to switch to USPS Priority Mail Express as our carrier. Time frames for delivery are similar to DHL.